Starting from January 1, 2012, due to my own job changes, I need to suspend the direct email support for Newsletter Pro ONLY for new customers. Old customers will still be able to use the support form on members.satollo.net until their contract expiration.
This long meditated decision come out after I saw last months my difficulty to answer to every support email I receive: support requests are almost never related to bugs but to misconfiguration or specific WordPress installation issues.
To compensate this change I’m trying to update the documentation about Newsletter Pro and there will be a specific “pre purchase” post to follow before buy Newsletter Pro in order to check if the blog and the hosting space have some kind of incompatibility with Newsletter Pro.
One of those steps is, as always recommended, to install the free version an play with it for a while, since it is a complete newsletter system and the main functions are identical to the pro version: if the free version works, the pro version will work as well. More one can move from one to the other without losing the configurations or the subscribers.
The 60 day refund warranty will be still granted, so there are margins to get back the money if the plugin does not work (and I don’t ask questions on refund requests).
There will be some kind of option to still get support?
No, as I was saying it’s a personal time problem. Other than comments on specific posts dedicated to discussion about Newsletter and Newsletter Pro, there is a forum that can be of help (I participate to is as well).
I hope to address the saved time to new development of Newsletter and Newsletter Pro: there is a version 3.0 beta already installed on five test blogs but still unfinished!